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I was wondering if I brought my newly purchaced Samsung in…

Customer Question
Hi I was wondering...

Hi I was wondering if I brought my newly purchaced Samsung in if you can unlock it for me...I cannot remember my account information and I accidentally halfway factory reset it and it will not let me on my phone until I log into my Samsung account

Technician's Assistant: How old is the phone?

I'm not sure I bought it second hand its in good condition

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just had it going just today then factory reset it by accident'

Submitted: 11 months ago.Category: Cell Phones
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Answered in 3 hours by:
9/15/2017
Cell Phone Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,537
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

This will be the gmail account you created when you first set up the phone.

Do you recall this?

Please let me know

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Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,537
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