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When I tried to answer a call, the phone froze. Can't

Customer Question
When I tried to...

When I tried to answer a call, the phone froze. Can't answer, decline or turn it off. It is a Cingular flip phone

Technician's Assistant: How old is the phone?

Four days old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have hit every single button on the phone

Submitted: 8 months ago.Category: Cell Phones
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Customer reply replied 8 months ago
This is a rip off....no replies from you people. There better not be any charges on my account.
Answered in 6 hours by:
9/14/2017
Cell Phone Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 45,547
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

I am very sorry about the delay you experienced.

Can you remove the battery to the phone, wait 5 minutes, connect the battery to it and tell me how it then operates please

Thank you

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Richard
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 45,547
45,547 Satisfied Customers
Experience: Cell / Smart phone problem solver for over 15 years

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