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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 38538
Experience:  Cell / Smart phone problem solver for over 15 years
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When I tried to answer a call, the phone froze. Can't

Customer Question

when I tried to answer a call, the phone froze. Can't answer, decline or turn it off. It is a Cingular flip phone
JA: How old is the phone?
Customer: four days old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have hit every single button on the phone
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Cell Phones
Customer: replied 1 month ago.
This is a rip off....no replies from you people. There better not be any charges on my account.
Expert:  Richard replied 1 month ago.

Hi there and welcome

I am very sorry about the delay you experienced.

Can you remove the battery to the phone, wait 5 minutes, connect the battery to it and tell me how it then operates please

Thank you