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Every time I power off when I restart I have to update

Customer Question
Every time I power...

Every time I power off when I restart I have to update Facebook and Messenger with the same updates It also clears docs from WPS

Technician's Assistant: What's the make/model of your device? How old is it?

Alcatel 3g U5

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It is two weeks old and this problem has existed from day one. I have bought three micro SD cards to try and increase internal storage but it corrupts them all if I format as internal

Submitted: 11 months ago.Category: Cell Phones
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Answered in 3 hours by:
9/13/2017
Cell Phone Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 22,310
Experience: Cell phone expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Cell Phone Technician: Josh, Technician replied 11 months ago

I apologize that you had to wait.

Do you still need help with your issue?

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Customer reply replied 11 months ago
of course
Customer reply replied 11 months ago
is that the sum total of your response?
Customer reply replied 11 months ago
Because there is is zero chance of me shelling out for a phone call to be asked if I still need help
Cell Phone Technician: Josh, Technician replied 11 months ago

Hi Lynne,

My message was only to ask if you needed help and since you still need help, I can help you now.

Have you tried a factory reset?

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Customer reply replied 11 months ago
several times
Cell Phone Technician: Josh, Technician replied 11 months ago

A factory reset is different from restarting the phone. Did you perform a factory reset?

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Customer reply replied 11 months ago
as I said several times am well aware of what a factory reset is
Cell Phone Technician: Josh, Technician replied 11 months ago

Unfortunately, it sounds like your phone has a hardware issue.

I would suggest that you return your phone since it is under warranty to receive a replacement.

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Customer reply replied 11 months ago
Well that was a complete waste of time and money. I shall be expecting a refund.
Cell Phone Technician: Josh, Technician replied 11 months ago

Sure, please call our customer service to request a refund at 0-800-452-621

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