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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Every time I power off when I restart I have to update

Customer Question

Every time I power off when I restart I have to update Facebook and Messenger with the same updates It also clears docs from WPS
JA: What's the make/model of your device? How old is it?
Customer: Alcatel 3g U5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it is two weeks old and this problem has existed from day one. I have bought three micro SD cards to try and increase internal storage but it corrupts them all if I format as internal
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

I apologize that you had to wait.

Do you still need help with your issue?

Customer: replied 1 month ago.
of course
Customer: replied 1 month ago.
is that the sum total of your response?
Customer: replied 1 month ago.
Because there is is zero chance of me shelling out for a phone call to be asked if I still need help
Expert:  Josh replied 1 month ago.

Hi Lynne,

My message was only to ask if you needed help and since you still need help, I can help you now.

Have you tried a factory reset?

Customer: replied 1 month ago.
several times
Expert:  Josh replied 1 month ago.

A factory reset is different from restarting the phone. Did you perform a factory reset?

Customer: replied 1 month ago.
as I said several times am well aware of what a factory reset is
Expert:  Josh replied 1 month ago.

Unfortunately, it sounds like your phone has a hardware issue.

I would suggest that you return your phone since it is under warranty to receive a replacement.

Customer: replied 1 month ago.
Well that was a complete waste of time and money. I shall be expecting a refund.
Expert:  Josh replied 1 month ago.

Sure, please call our customer service to request a refund at 0-800-452-621