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Won't charge, alcatel a382g about 8 yrs, just recently got…

Customer Question
Won't charge Technician's Assistant:...

Won't charge

Technician's Assistant: What's the make/model of your device? How old is it?

alcatel a382g about 8 yrs

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just recently got new battery installed but won' charge

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

When connected to charger %'s keep flashing

Submitted: 11 months ago.Category: Cell Phones
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Customer reply replied 11 months ago
alcatel A382G
Answered in 31 minutes by:
9/12/2017
Cell Phone Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: Cell Phones
Satisfied Customers: 13,487
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, is a volt/multi-meter available?

And are you comfortable performing a DIY (do-it-yourself) repair approach?

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Cell Phone Technician: Louie, Technician replied 11 months ago

Great on the DIY!

And yes on the phone call soon as the system has cleared the "Status: ... failure"
Can you please check on your end?
...and contact Customer Service?

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