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Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 18127
Experience:  Over 16 years of experience installing and repairing electronics.
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To unlock sign in with your google account lgThis is the

Customer Question

to unlock sign in with your google account lgThis is the message that i get if i enter my email and password, it says invalid user name or password ***** i enter correct credentials
JA: Just to clarify, what's the exact make and model of your machine?
Customer: LG G4 stylus
JA: How long has this been going on? What troubleshooting have you tried?
Customer: from yesterday i have removed my battery and tried and powered off and powered on tried removing sim and memory card
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: i have configured my work gmail id in phone and enabled google device policy i am unable to unlock phone due to this login issue need support ASAP
Submitted: 1 month ago.
Category: Cell Phones
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

Try signing into your Google account on a computer at:

If you are unable to sign in on a computer then you will need to try recovering the account at:

Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.

Customer: replied 1 month ago.
i can access from my computer. i have this issue on my LG G4 stylus mobile
Expert:  Pete replied 1 month ago.

If you enter the exact same username and password ***** the LG as you do on the computer then the account will work as long as the phone is connected to internet.