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Has not charged although connected to base overnight. New…

Customer Question
Has not charged although...

Has not charged although connected to base overnight.

Technician's Assistant: What's the make/model of your device? How old is it?

New phone ())purchased by my friend at Best Buy in New York after I lost my original phone

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It was working yesterday but EVEN THOUGH ON CHARGER OVERNIGHT IT NO LONGER LIGHTS

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I woudn9t know what to asK

Submitted: 11 months ago.Category: Cell Phones
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Answered in 3 hours by:
9/10/2017
Cell Phone Technician: Dustin, Technician replied 11 months ago
Dustin
Dustin, Technician
Category: Cell Phones
Satisfied Customers: 14,274
Experience: 5 years setting up CDMA and GSM networks, and repairing the devices that go along with those networks.
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

So I can help you fix this issue, I need to know the full name brand and model of your phone.

Thank you,

Dustin S

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