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Dustin
Dustin, Technician
Category: Cell Phones
Satisfied Customers: 13541
Experience:  5 years setting up CDMA and GSM networks, and repairing the devices that go along with those networks.
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It is an all black screen with a circle of dots going round

Customer Question

it is an all black screen with a circle of dots going round and round
JA: What's the make/model of your device? How old is it?
Customer: I6s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: tried turning it off it wnt go tried plugging it in it does nothing
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: have only had this model about a year
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Lets try this.

Hold down the sleep wake button AND the home button at the same time for 45 seconds. The device should turn off an on.

What happens when it turns back on?

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Expert:  Dustin replied 1 month ago.

Hello again, I never heard back from you.. Did my suggestions help you solve the issue? If so, please click and submit a 5 star rating to show that I was able to assist you.

Ir you still need help, reply and we can continue working on this issue. If you no longer need help, still send a reply so that I can send you the refund link.

Thank you,

Dustin S