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When I try to get online, I think I have a virus. Its about…

Customer Question
When I try to...

When I try to get online

Technician's Assistant: What's the make/model of your device? How old is it?

I think I have a virus. Its about 6 months old. GreatCall Jitterbug Smart 4g

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

3 days. I'm a tech moron, so, I haven't done anything. It says to click ok, but I don't think I should

Submitted: 11 months ago.Category: Cell Phones
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Answered in 5 minutes by:
9/9/2017
Cell Phone Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 22,196
Experience: Cell phone expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Cell Phone Technician: Josh, Technician replied 11 months ago

Why do you believe that you have a virus?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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