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It crashed and now says I need to do a restore. I don't want…

Customer Question
It crashed and now...

It crashed and now says I need to do a restore. I don't want to lose my pictures. Phone has not been backed up.

Technician's Assistant: How old is the phone?

17 months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It happened when I deleted my FAcebook app and reinstalled

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I've restarted it several times. Just gets stuck on Apple logo

Submitted: 11 months ago.Category: Cell Phones
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Answered in 5 minutes by:
9/7/2017
Cell Phone Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,537
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

Can you hold the home and power buttons on the iPhone for about 10 seconds then release.

Let the phone restart and tell me how it then functions please.

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Customer reply replied 11 months ago
It freezes with the Apple logo
'm
Cell Phone Technician: Richard, Technician replied 11 months ago

ok, can you connect it to your computer, then open iTunes.

Tell me what iTunes says about the phone please.

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Customer reply replied 11 months ago
Iphone recovery mode only option is to restore it won't let me press the check for update button
Customer reply replied 11 months ago
when I tried to just connect it said it was unAble to
Cell Phone Technician: Richard, Technician replied 11 months ago

Did it give an error code? If so, please tell me what it was.

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Customer reply replied 11 months ago
Invalid response received from the device
Cell Phone Technician: Richard, Technician replied 11 months ago

ok, you need to try to restore, it is likely the internal memory has faild and it wont restore, but this is the only option you have to try to get the phone to work.

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Customer reply replied 11 months ago
there's no way to save my photos?
Cell Phone Technician: Richard, Technician replied 11 months ago

No sorry, not with the phone in this state.

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Customer reply replied 11 months ago
Why would a phone that was working perfectly have this problem???
Cell Phone Technician: Richard, Technician replied 11 months ago

They can always fault at any time, I see this many times everyday which is why backups are so important.

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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,537
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