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I'm locked out of my phone & can't get it to do anything, I…

Customer Question
I'm locked out of...

I'm locked out of my phone & can't get it to do anything

Technician's Assistant: How old is the phone?

I got it in December of last year

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It started last night & I took it to a Verizon store today & they couldn't help me told me to get a hold of you

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Can't think of anything else

Submitted: 11 months ago.Category: Cell Phones
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Answered in 7 hours by:
9/7/2017
Cell Phone Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,537
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

Can you tell me the make and model of the phone please?

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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