How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric Your Own Question
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
Type Your Cell Phones Question Here...
Eric is online now
A new question is answered every 9 seconds

I'm locked out of my phone & can't get it to do anything, I

Customer Question

I'm locked out of my phone & can't get it to do anything
JA: How old is the phone?
Customer: I got it in December of last year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started last night & I took it to a Verizon store today & they couldn't help me told me to get a hold of you
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: Can't think of anything else
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the make and model of the phone please?

Thank you