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Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 20198
Experience:  Cell phone expert
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If I switch from Mobile can I keep the same telephone

Customer Question

If I switch from Virgin Mobile can I keep the same telephone number
JA: How old is the phone?
Customer: 2 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I am a virgin mobile customer and wish to change to tracfone.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no.
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

You can use the porting option to bring over your cell phone number to Tracfone as long as your Virgin Mobile account is in good standing.

Please click here: https://www.tracfone.com/activation/selectdevice

During the setup, it will ask if you wish to bring a number over or port a number.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.