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I have been attempting to pay a bill from AT&T for internet…

Customer Question
I have been attempting...

I have been attempting to pay a bill from AT&T for internet service for $56.00 for the past 2 hours to avoid disconnection for the past hour and cannot find a way to do it over my cell. The site gives me a form to complete but it does not respond. Sorry to task you. Any ideas?

Technician's Assistant: How old is the phone?

About 4 years old. IPhone 6s.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This is the first instance. I have to pay by the 18th or face disconnect. I don't know if I will be connected after midnight. Got the letter today. Did not go online till after 7 and no human to talk to seems to be available.

Technician's Assistant: Anything else you want the phone expert to know before I connect you?

Nothing comes to mind.

Submitted: 11 months ago.Category: Cell Phones
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Customer reply replied 11 months ago
No documents.....Sorry
Customer reply replied 11 months ago
Sorry to have bothered you. I'm done for the night,
Answered in 4 hours by:
8/18/2017
Cell Phone Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,365
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Cell Phone Technician: Pete, Electronic Engineer replied 11 months ago

What web browser are you using? Is it up to date?

Try using a different browser, e.g. Safari, Chrome.

Also see this useful guide:

https://www.verizon.com/support/consumer/account-and-billing/pay-bill

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