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Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 18096
Experience:  Over 16 years of experience installing and repairing electronics.
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I somehow clicked Voice on my Samsung Galaxy s6 active and

Customer Question

I somehow clicked Voice on my Samsung Galaxy s6 active and it talks to me. Then I get locked out and it says to me put my numerical code in. I do but it won't accept it.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: almost 2 years
JA: Do you plan on doing the work yourself?
Customer: sure if I can. I need to get into it I sure you understand...
JA: Anything else we should know to help you best?
Customer: well it won't turn off, just get to restart... and it just tells me to slide two fingers to get to screen. Weird.
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

To turn off Voice Assistant on your Samsung S6:

  1. Swipe down from the top of the screen to pull down the Notification Shade.
  2. Tap the gear icon in the top right-hand corner to launch Settings.
  3. Swipe up to scroll down and find accessibility.
  4. Tap Accessibility.
  5. Tap Vision.
  6. Tap Voice Assistant.
  7. Tap the switch to turn it off.

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