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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I just received my phone this past week.its a Grand5.5HD

Customer Question

I just received my phone this past week.its a Grand5.5HD G030L.unlocked dual sim.I have just one simcard at this time for total wireless.it finally accepted sim but I cant get my wireless company into phone and add my minutes.plrse help me!not good with technology.still learning.
JA: How old is the phone?
Customer: brand new.bought on amazon.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried getting it to do user manual.saise nothing.i tried opening the sim toolkit saise not ready or unsupported.i went into cellular network settings yesterday but was unsuccessful.it has my wifi.it knows theres a simcard.no availablew networks.my youngest used to help me but now lives far.told me contact yous.tried letting it search networks also.
JA: Anything else you want the phone expert to know before I connect you?
Customer: i have to import my calllist soon.my sim didn't have the info.my old phone was crappy lg 4g.i have to set up all my apps for facebook email etc.but once i get total wireless working in the phone it will be nice.maybe tips on how with this phone.booklet has nothing just parts list.thank you.
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Where did you purchase the phone from?

Who is your cellular network provider?