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Lg sunset won't turn on. I took the battery out, held the…

Customer Question
Lg sunset won't turn...

Lg sunset won't turn on. I took the battery out, held the volume up button and power and kept holding for 6 seconds. The phone vibrated, but the screen remains black.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Why do you need the make and model of my TV? It has not had any problems in the past.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

The phone wasn't receiving texts the past couple of days, so this morning I turned it off with the intent of restarting it, but it never turned back on. The only thing I have done so far is what I explained above.

Technician's Assistant: Anything else you want the phone expert to know before I connect you?

I don't think so.

Submitted: 1 year ago.Category: Cell Phones
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Answered in 14 hours by:
7/23/2017
Cell Phone Technician: Jeffrey B,
 replied 1 year ago
Jeffrey B
Category: Cell Phones
Satisfied Customers: 956
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello and welcome.

My name is***** will be assisting you today.

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeff

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Customer reply replied 12 months ago
I do not need a phone call. We can do this through chat
Customer reply replied 12 months ago
Is anyone here?
Cell Phone Technician: Jeffrey B,
 replied 12 months ago

Yes, I am here.

Do you get a respond when you put the power cable in the LG?

Kind regards,

Jeff

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Customer reply replied 12 months ago
no
Cell Phone Technician: Jeffrey B,
 replied 12 months ago

I understand.

Have you tried also the volume down + the power button?

Kind regards,

Jeff

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Customer reply replied 12 months ago
I'm here. Let me try.
Cell Phone Technician: Jeffrey B,
 replied 12 months ago

Great!

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 12 months ago
It flashed on for a second and then immediately turned off
Cell Phone Technician: Jeffrey B,
 replied 12 months ago

I understand,

Can we please try:

holding down the "Power" button for about 20-30 seconds and then plug in the phone to charge.

Do you get a charging light?

Kind regards,

Jeff

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Customer reply replied 12 months ago
No it doesn't.
Cell Phone Technician: Jeffrey B,
 replied 12 months ago

I understand.

Can we please try the following:

1.Remove the phone battery, memory card and SIM
2.Press and hold the power button for 60 seconds
3.Put your battery on and charging it with USB cable, after 10 minutes, try to turn on again.

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 12 months ago
It still doesn't work.
Customer reply replied 12 months ago
It has been a while. Is anyone still there?
Customer reply replied 12 months ago
It is late. I will check back Monday morning.
Cell Phone Technician: Josh, Technician replied 12 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 21,965
Experience: Cell phone expert
Verified

I apologize that you had to wait a long time for a response.

Do you still need help with your issue?

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Customer reply replied 12 months ago
I appreciate your help. I am here at my computer and can stay right here to follow your suggestions. If you there is a long time lapse between your responses, I will just ask for my money back.
What do you suggest I try next?
Cell Phone Technician: Josh, Technician replied 12 months ago

Have you tried the volume buttons while the phone was plugged in?

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Customer reply replied 12 months ago
I will try that now
Customer reply replied 12 months ago
The phone didn't do anything
Cell Phone Technician: Josh, Technician replied 12 months ago

Did you try the Volume Up option and the Volume Down option?

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Customer reply replied 12 months ago
Is that not the same thing you just suggested?
Customer reply replied 12 months ago
Ok, I just pushed them alternately and then held them both at the same time and the phone came on. It has a picture of a battery charging, it is flashing and says 81% and the number increases.
Customer reply replied 12 months ago
I can't get the phone to do anything after that.
Cell Phone Technician: Josh, Technician replied 12 months ago

Okay, so it shows the battery is charging but it will not power on. Is that correct?

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Cell Phone Technician: Josh, Technician replied 12 months ago

Hold down the Power button for 20 seconds

Does it power on?

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Customer reply replied 12 months ago
no
Cell Phone Technician: Josh, Technician replied 12 months ago

How old is the phone?

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Customer reply replied 12 months ago
between 1 to 2 years old. I have one just like it, it is at least a year older, and it works fine.
Customer reply replied 12 months ago
this is my son's phone that doesn't work
Cell Phone Technician: Josh, Technician replied 12 months ago

I understand -- Unfortunately, the phone will need to be repaired and it is outside of the warranty so the cost will be yours.

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Customer reply replied 12 months ago
What kind of repairs does it need? Who repairs android phones?
Customer reply replied 12 months ago
What do you think is wrong with it?
Cell Phone Technician: Josh, Technician replied 12 months ago

You will need to find a local repair shop who deals with Android phones -- I am not sure of the exact issue with it; it will require a hands-on approach to find the issue.

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Customer reply replied 12 months ago
OK Thank you
Cell Phone Technician: Josh, Technician replied 12 months ago

You're welcome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

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Customer reply replied 12 months ago
I just went onto a few other websites and found out which buttons turn the phone off, on, and how to factory reset the phone. I found that in 20 minutes, but was on justanswer for over a day and didn't get much.
Cell Phone Technician: Josh, Technician replied 12 months ago

We have provided to you the steps to perform a factory reset -- Were you pressing the wrong buttons?

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