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My battery completely died and won't charge. I have AT&T…

Customer Question
My battery completely died...

My battery completely died and won't charge. I have AT&T service with straight talk but unable to purchase the same service . All straight talk phones at my local Walmart just carry Verizon. That service doesn't work at my location. AT&T phones will but still would like to keep my straight talk account. Is that possible?

Technician's Assistant: How old is the phone?

2 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

My phone got really hot during the day. I was on the phone when it shut down. battery had a charge . Now it won't even charge or turn on.

Technician's Assistant: Anything else you want the phone expert to know before I connect you?

Just would like to keep my service with you with AT&T not verizon

Submitted: 1 year ago.Category: Cell Phones
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Answered in 38 minutes by:
7/20/2017
Cell Phone Technician: Russell H., Service Tech replied 1 year ago
Russell H.
Russell H., Service Tech
Category: Cell Phones
Satisfied Customers: 12,788
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Why not just replace the battery? it's quite possible that overheating (and aging) simply caused your phone's battery to fail. And replacing a battery should be easy enough, I hope. Tell me what maker and model your phone is, and I will advise you in detail as to this hopefully easy and inexpensive solution to the problem you are asking about.

Use 'Reply To Expert' to let me know, please.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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