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Jeffrey B
Jeffrey B,
Category: Cell Phones
Satisfied Customers: 265
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I bought tracfone in US. I am now in Thailand and I want to

Customer Question

I bought tracfone in US. I am now in Thailand and I want to add minutes, but nothing works...out of service area I imagine. Plus, when I call, my phone number is ***** recognized. Expired perhaps, but I would like to keep number. What do I do?
JA: How old is the phone?
Customer: I got it two months ago, but it is a refurb
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The phone won't turn on, and I am unable to access tracfone website, evidently blocked in thailand
JA: Anything else you want the phone expert to know before I connect you?
Customer: I think that covers it. Being out of the country is probably the root cause
Submitted: 9 days ago.
Category: Cell Phones
Expert:  Jeffrey B replied 9 days ago.

Hello and welcome.

My name is***** will be assisting you today.

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,


Expert:  Jeffrey B replied 6 days ago.

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,