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Richard, Technician
Category: Cell Phones
Satisfied Customers: 38366
Experience:  Cell / Smart phone problem solver for over 15 years
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The battery dislodged when I dropped my cheapie tracfone. I

Customer Question

the battery dislodged when I dropped my cheapie tracfone. I recharged it but now can't turn it on.
JA: What's the make/model of your device? How old is it?
Customer: it's about 3 years old. it's marked JW 1 - 1
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it just happened last night.
JA: Anything else you want the phone expert to know before I connect you?
Customer: i'm charging it again now having first removed the battery and waited a couple of minutes before putting it back in how much will this cost me?
Submitted: 3 months ago.
Category: Cell Phones
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone.

Let me know the results please

Thank you