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Ask Eric Your Own Question
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I cannot recover my email or passwoed, My parents bought it

Customer Question

I cannot recover my email or passwoed
JA: What's the make/model of your device? How old is it?
Customer: My parents bought it from Metro Pcs...It's a Samsung galaxy J3 Prime
JA: How long has this been going on? What troubleshooting have you tried?
Customer: They had it activated on the 5th of June 2017, I took my battery out last night and put it right back in,thr
JA: Anything else you want the phone expert to know before I connect you?
Customer: then it reset itself to my googlr account
Submitted: 2 months ago.
Category: Cell Phones
Customer: replied 2 months ago.
I have my phone on and would like to know what to do next?...
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
Still waiting been over fifteen minute?????
Customer: replied 2 months ago.
Hello did you forget about ***** *****ez??????????
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

I apologize for the long wait for a response.

Do you still need help with your issue?