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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1257
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I need to upgrade my damaged tracfone. and I want to retain

Customer Question

I need to upgrade my damaged tracfone. and I want to retain my number and minutes and info.
JA: What's the make/model of your device? How old is it?
Customer: lg fliptop[
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I got my phone wet I have no screen
JA: Anything else you want the phone expert to know before I connect you?
Customer: would it be possible to swich my old sims card into a new phone in order to keep all info.
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Customer: replied 1 month ago.
ok
Expert:  Dustin replied 1 month ago.

Switching the sim card is just one aspect of keeping all your minutes, if you want to save your contacts we need to export them and import them. And then to keep your minutes and plan, we need to activate the new phone properly through Tracphone.

So to start with, lets focus on your contacts and info in the broken phone. Whats the full name brand and model of your broken phone?

What type of computer do you have available to use, Is it a Windows ( XP, Vista, Windows 7, 8, or 10) Or do you have a Mac ( 10.6 10.7 10.8, Yosemite, Sierra, Etc )

Thank you for your response,

Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P

Customer: replied 1 month ago.
I will type
Customer: replied 1 month ago.
Are you still there
Expert:  Dustin replied 1 month ago.

I am here I need you to read and reply to the questions I have asked you.

So to start with, lets focus on your contacts and info in the broken phone. Whats the full name brand and model of your broken phone?

What type of computer do you have available to use, Is it a Windows ( XP, Vista, Windows 7, 8, or 10) Or do you have a Mac ( 10.6 10.7 10.8, Yosemite, Sierra, Etc )

Thank you for your response,

Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P

Customer: replied 1 month ago.
my phone is LG gplg440gb
Customer: replied 1 month ago.
my computer is windows
Customer: replied 1 month ago.
I need to hear from you this has gone on lo0ng enough
Customer: replied 1 month ago.
I never got response from other expert