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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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My e-mail on my apple cell is not sending or receiving. Two

Customer Question

my e-mail on my apple cell is not sending or receiving.
JA: What's the make/model of your device? How old is it?
Customer: Two years old I Phone 2 or 4
JA: How long has this been going on? What troubleshooting have you tried?
Customer: started today. I was receiving up to this afternoon but was unable to send for several weeks
JA: Anything else you want the phone expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

Who is the email provider?

Customer: replied 4 months ago.
Verizon is provider
Customer: replied 4 months ago.
when will the technician call?
Expert:  Josh replied 4 months ago.

Did you convert your Verizon email to the AOL platform?

Customer: replied 4 months ago.
I did convert several weeks ago
Customer: replied 4 months ago.
I was told I can keep the same email address. works on my Laptop and Ipad
Expert:  Josh replied 4 months ago.

Yes, you can keep the same email but I wanted to make sure that you converted to the new platform.

To fix this issue, you will need to delete the email on your iPhone then add it back.

Customer: replied 4 months ago.
I did that already. I was on the phone with apple and we tried that but to no avail
Expert:  Josh replied 4 months ago.

Did you set it up through the AOL settings?

Customer: replied 4 months ago.
No
Customer: replied 4 months ago.
The phone message says cannot get mail. The user name or password ***** Imap.aol.com is incorrect
Expert:  Josh replied 4 months ago.

Delete the account

Go back into Add Account then Tap AOL

Customer: replied 4 months ago.
went to AOL and still says I cannot get mail
Expert:  Josh replied 4 months ago.

Same error?

Customer: replied 4 months ago.
Now what?
Customer: replied 4 months ago.
Same error message
Customer: replied 4 months ago.
Verizon is my email account. ATT is Cell phone provider
Expert:  Josh replied 4 months ago.

If you try to sign into your AOL account right now, does it allow you to sign in with that password?

Customer: replied 4 months ago.
Does not
Customer: replied 4 months ago.
Any solution?
Customer: replied 4 months ago.
Are you still there?