There are 2 ways to try to resolve this,
the number of rings is a setting in the tracphone voicemail system, so that is where it has to be adjusted.
You can try to do this yoruself by following these steps:
Press *#61# ***** the phone's keypad and press "Send."
Write down the phone number that is displayed, because it may be different than your cellphone number. This screen should also display the number of seconds your phone is set to ring before going to voicemail. Press "Cancel" to return to the main screen.
Press *61 followed by +1 and the 10-digit number from the previous step. Do not press "Send" yet.
Press 11 followed by the number of seconds you want the phone to ring, such as 20 for a 20-second ring time.
Press # to finish the sequence and press "Send." Your settings should now be changed. You can dial *#61# ***** press "Send" to check the settings.
However, this doesn't work on all phone models. If it does not in your case, then you'd instead call(###) ###-####and they can adjust it for you in the tracphone server.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,