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My trackphone.is locked asking for puk its an Alcatel one

Customer Question
toich JA: What's the make/model of...
my trackphone.is locked asking for puk its an Alcatel one toich
JA: What's the make/model of your device? How old is it?
Customer: a571vl
JA: How long has this been going on? What troubleshooting have you tried?
Customer: few months been using WiFi
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thanks
Submitted: 9 months ago.Category: Cell Phones
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Answered in 15 minutes by:
4/17/2017
Cell Phone Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 41,131
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

When you received the phone from Tracfone, in the papers provided you received the PUK number in the case of emergency such as this

Do yous till have it?

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Customer reply replied 9 months ago
no
Cell Phone Technician: Richard, Technician replied 9 months ago

No problem, call(###) ###-####/p>

Once you are verified over the phone you will be provided the code.

Let me know how you go please

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Customer reply replied 9 months ago
is this a racket or con
Cell Phone Technician: Richard, Technician replied 9 months ago

Neither... did you do the instructions I gave you?

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Eric
Eric
Eric, Android Expert
Category: Cell Phones
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