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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1285
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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My Apple I5 phone screen turns on with a blue screen and I

Customer Question

My Apple I5 phone screen turns on with a blue screen and I can not get past that screen.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: It is not a TV it is an Apple I Phone, model I 5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started yesterday. I have tried to turn it off, and then turn it on again. It just goes back on with the blue screen, looks like a water picture with ripples
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the Apple Logo then release.

Let the iPhone restart and tell me if it now functions correctly

Let me know the results please

Thank you