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Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 17383
Experience:  Over 16 years of experience installing and repairing electronics.
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I am trying to add 100.00 to my phone and for some reason I

Customer Question

I am trying to add 100.00 to my phone and for some reason I can't get it done. Can you help me?
JA: How old is the phone?
Customer: I just purchased it in December because my old one wouldn"t work after dec. 31.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I went to the at&t store today and he told me to call 600 and I would be able to do it and they wanted a password ***** I didn't have one . I had always just went to wal mart and they did it for me. that was when I had the old phone.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

If you are unable to top up by phone, you can top up online at: