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In order to purchase more minutes it is asking for a 15

Customer Question
diver password?? JA: What's the make/model...
in order to purchase more minutes it is asking for a 15 diver password??
JA: What's the make/model of your device? How old is it?
Customer: i don't see a make it is about a year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I put in my voice mail pin an then my full telephone number thanks
JA: Anything else you want the phone expert to know before I connect you?
Customer: you can connect my phone
Submitted: 10 months ago.Category: Cell Phones
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Customer reply replied 10 months ago
I think it is about a year old. it was cheap
Customer reply replied 10 months ago
are you going to write me on here or email me?
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
1/10/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 311
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. Are you attempting to just buy more minutes?

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Customer reply replied 10 months ago
I need a password ***** buy more minutes. my phone doesn't have any minutes. thanks
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

Who is the carrier for your phone company?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

For some reason your cal requestr is not working. Can you try using the last 4 of your phone number or try last 4 of ssn as the pin

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Customer reply replied 10 months ago
My phone says I need a 15 digit security number
thanks
Customer reply replied 10 months ago
my phone is Alcatel onetouch.i think that is my carrier
Customer reply replied 10 months ago
why is this so hard?
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

I am not sure what is making it hard for you. I do know what number they are looking for you can find it under the battery on most devices.

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Customer reply replied 10 months ago
this is a cheap phone I don't the back comes off
the battery is in side? right?
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

If it does not do not force it off. Is this a smart phone?

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Customer reply replied 10 months ago
l don't think it is a smart phone
it is very cheek
I think it is called a flip phone
it has a came and a lot of stuff but I just use it for the phone
I have been trying to get minutes all day long
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

If it is a flip phone you should be able to open the back and remove the battery.

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Customer reply replied 10 months ago
I got the back but 2 group of digits has more than 15 digits
help
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

Whats the number

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Customer reply replied 10 months ago
270113184302193380 HAS MEO DEC BEFORE THE NUMVBER I just put \numbersresponse is too many digits
says trance force wireless model A354c
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

Try using the first 15 or last 15.

270113184302193

113184302193380

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