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Richard, Technician
Category: Cell Phones
Satisfied Customers: 36526
Experience:  Cell / Smart phone problem solver for over 15 years
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For the last few days the trakfone screen has been

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For the last few days the trakfone screen has been displaying "INSERT SIM" with the letters SOS at the bottom right. If I click on the SOS the screen displays a call being maid to SOS with the word EMERGENCY under it. I cancel the call because I don't know what is going to happen. What should I do. I can't get anything else to display.
JA: What's the make/model of your device? How old is it?
Customer: The back of the trakfone is engraved SAMSUNG
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For the last three days. I've turned off thephone and then turned it back on but the same words appear.
JA: Anything else you want the phone expert to know before I connect you?
Customer: The battery indicator registers 80% charge.

Hi there and welcome

Can you please hold the power button on the phone until you see a menu and choose power off.

Then power it on again and tell me if it is now functioning correctly please

Thank you

Customer: replied 6 months ago.
I held the power button until the phone turned off with no appearance of the menu. I then held the power button down and the INSERT SOS ! and the SOS at the bottom right.

Which model Samsung Phone do you have?

Customer: replied 6 months ago.
I don't know. The only identification marks are SAMSUNG printed above the screen and the word SAMSUNG engraved on the back. On the Service Guide booklet it shows Samsung S150G.

that is the model, Samsung S150G

Can you remove the battery and sim card from the phone.

Then wipe the sim card on your sleeve or a dry cloth, put it back in, put the battery in and tell me if it then functions correctly.

Thank you

Customer: replied 6 months ago.


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