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Richard, Technician
Category: Cell Phones
Satisfied Customers: 36526
Experience:  Cell / Smart phone problem solver for over 15 years
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My Samsung phone cannot make outgoing calls. Every number I

Customer Question

My Samsung phone cannot make outgoing calls. Every number I call I get the message "You have reached a non-working number . . ." I don't think every Thai restaurant in my neighborhood suddenly has a non-working number. 14698-2 code, if I managed to get it down.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I'm not sure. It's flip-phone, my be two or three years old. I'll have to find the original paperwork to give an exact model, unless I should take to back and see whet it says there.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It seemed fine in the morning. Wasn't working by about 8 pm EST. Don't know what trouble-shooting to try.
JA: Anything else you want the phone expert to know before I connect you?
Customer: I'm in zipcode 20003. Don't know what else would be useful Number is(###) ###-####
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you please remove the battery to the phone then wait 10 minutes.

Connect the battery to it, power it on and tell me if it then functions correctly.

Let me know the results please

Thank you