How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric Your Own Question
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1256
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
57442719
Type Your Cell Phones Question Here...
Eric is online now
A new question is answered every 9 seconds

I dropped my S4 and now the screen is black and my phone is

Customer Question

I dropped my S4 and now the screen is black and my phone is locked. How can I retrieve my information from my cell?
JA: How old is the phone?
Customer: about 3yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: nothing really
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Ronald Brock replied 6 months ago.

Hello, my name is ***** ***** ill be helping you today.

http://www.easeus.com/android-data-recovery/recover-files-on-samsung-galaxy-s4.html

with EaseUS Samsung data recovery software, you should be able to recover your files and contacts from the phone with this program, considering the phone will still power on and allow for connectivity

Related Cell Phones Questions