How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Cell Phones
Satisfied Customers: 10767
Experience:  8+ years of professional experience
Type Your Cell Phones Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I just got a new phone to replace my old Trac phone. It has

Customer Question

I just got a new phone to replace my old Trac phone. It has been activated but asked for my e mail address, I entered that but it won't accept my Yahoo password. Therefore I can't make any calls My cell phone no. is(###) ###-####
JA: How old is the phone?
Customer: I received it yesterday, it's new.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I talked with a lady today to get the phone activated and my minutes and airtime transferred she said everything was all set to go. I have my wifi set up but can't get past the e-mail.
JA: Anything else you want the phone expert to know before I connect you?
Customer: I just want a phone I can use.
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I suspect that if it (a Tracfone phone) is asking for email address, you should enter the email address that you originally registered for Tracfone service with.

And then after that you should enter, not the password ***** your Yahoo! mail account, but rather the password ***** your Tracfone account.

Try that.

When in doubt, also, calling Tracfone customer support cannot hurt much - though trying what I advised first is definitely in order, to do first... but if that fails to work, you can either let me know, or call Tracfone at

1(###) ###-####/p>

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.


Customer: replied 6 months ago.
Expert:  Russell H. replied 6 months ago.

I see. Have you registered the new Tracfone to your Tracfone account first, though?

Related Cell Phones Questions