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When I try to TEXT, the message comes up SEND FAILURE. And,

Customer Question
when I try to call...
When I try to TEXT, the message comes up SEND FAILURE. And, when I try to call out, the message is CALL ENDED. What do I do.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Where do I find that information? I am on vacation and did not bring any material with me that has such detail. I have had it quite a while. The top says ATT and the phone itself says ALCATEL. Is there something inside I should look for?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just this morning it started. I checked tools to see if anything was "off" and everything says "on". I had to change it yesterday to Flight Mode, but used it last night at some length.
JA: Anything else you want the phone expert to know before I connect you?
Customer: Those are the two things I use the most. I do not have any apts or new stuff like that. I am old and don't need the fancy stuff yet, but am thinking about buying a new phone. Thanks.
Submitted: 10 months ago.Category: Cell Phones
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Answered in 25 minutes by:
1/2/2017
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago
Yvette
Yvette, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 87
Experience: Tech Manager
Verified

I’m Yvette(E-Vet) with Just Answer! If your equipment is in-warranty contact the manufacturer for support. I'm reviewing your question.

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Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Hello, are you currently within the United States?

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Customer reply replied 10 months ago
I am in the United States
Customer reply replied 10 months ago
No, I do not want a phone call that costs $20
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Is AT&T your service provider?

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Customer reply replied 10 months ago
My phone is NOT still in warranty.
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Understand. Is AT&T your service provider?

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Customer reply replied 10 months ago
Cancel this order and DO NOT charge my Discover account. I do not want to have anything more to do with your company. I am not at all happy.
Customer reply replied 10 months ago
ATT is my service provider.
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

OK. Sorry to hear that but the request to talk via phone is an automated

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Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Can you dial 611 on your phone?

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Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Please call 611 and they can explain why SEND FAILURE is being received.

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Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

This message could be caused by a low signal, but it's best to contact AT&T to resolve.

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Customer reply replied 10 months ago
when I call 611two options come up: 1) Add New Contract and 2) replace Existing
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Are you on a monthly plan with AT&T?

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Customer reply replied 10 months ago
I am
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

And you currently cannot make any outgoing calls on the cell phone is that correct?

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Customer reply replied 10 months ago
that is correct. And, I have the paid bill for this month in front of me.
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Do you have access t another phone that you can use to dial AT&T at 1-***-***-**** ?

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Customer reply replied 10 months ago
I do.
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Please call them from the second phone and describe your situation. If they are unable to help over the phone you can also go to a local AT&T Wireless store for in-person help.

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Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

That's all I suggest for now. Anything else I can assist with today?

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Customer reply replied 10 months ago
Thank you. Are we done? How much are you charging me?
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

I'm in tech support, not billing but it should be whatever you agreed to. Do you recall what the amount was?

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Customer reply replied 10 months ago
I saw $5 + $13, then they said I would not be charged the $13, so am not sure.
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Did they say why you wouldn't be charged $13?

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Customer reply replied 10 months ago
If I was not satisfied.
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

So are you unsatisfied with my service today?

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Customer reply replied 10 months ago
Well, I still don't have a phone.
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

Unfortunately, I cannot resolve this remotely. It's your prerogative.

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Customer reply replied 10 months ago
Thanks. You did your best, ***** *****
Cell Phone Technician: Yvette, Cell Phone Salesperson replied 10 months ago

You need to contact AT&T to resolve this issue. Thanks for using Just Answer.

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Yvette
Yvette
Yvette, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 87
87 Satisfied Customers
Experience: Tech Manager

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