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Morning: I-phone 7 brand new, everything I know to do.cannot

Customer Question
morning: JA: What's the make/model of...
morning:
JA: What's the make/model of your device? How old is it?
Customer: I-phone 7 brand new
JA: How long has this been going on? What troubleshooting have you tried?
Customer: everything I know to do.cannot access internet.security recommendationkeeps coming up.asking me to goto WPA2q
JA: Anything else you want the phone expert to know before I connect you?
Customer: all the other features are great.my router is J8C88 wep is1801D2F7F3
Submitted: 10 months ago.Category: Cell Phones
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Answered in 3 minutes by:
12/31/2016
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 10 months ago
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9,896
Experience: Cell Phone Expert
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Does the name of your wifi network appear in the list of available networks on the iPhone?

If yes, what is the brand /model of your wifi modem?

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Customer reply replied 10 months ago
Actiontec M1424-we rev D
Customer reply replied 10 months ago
Texting is fine!
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 10 months ago

Okay, your MI424
FiOS Router should have a label
one side of the unit.You
should see a label that shows
the wireless settings for the Router including ESSID,WEP Key.

The SSID is the network name, and the wep key is the wifi password.

Do you see that label?

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Customer reply replied 10 months ago
Essid J8C88
Wep 1801d2f7f3
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 10 months ago

Please try this on your iPhone, follow these steps>

Tap Settings.
Tap General.
Scroll down to the bottom of the page and tap Reset>Tap Reset Network Settings.

You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.
Wait while your iPhone resets its network settings.

Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then try reconnecting your iPhone to the network again and make sure to enter the wep key exactly as it is on the label, caps and lower case letters have to be entered exactly as they are on the label.

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Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 10 months ago

Did that work for you?

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Customer reply replied 10 months ago
Did as you suggested!
Back to square one:
Security recommendation with a check mark appears with access locked??
Customer reply replied 10 months ago
Is this an Apple issue??
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 10 months ago

Not sure. I will open the question.

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Customer reply replied 10 months ago
Okay!
Thanks.
Customer reply replied 10 months ago
Any feedback about my issue??
Can you change my network to
WPA??
Cell Phone Technician: technicalcat, Engineer replied 10 months ago
technicalcat
technicalcat, Engineer
Category: Cell Phones
Satisfied Customers: 1,957
Experience: Technician at LocalTechShop
Verified

Hello, and thank you for using this service.
I will help you now.

If you have a computer connected to your router, I could remote in and work to fix this problem with your network settings and iphone. Would you like remote services?

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Customer reply replied 10 months ago
Let's try?
Ask technicalcat Your Own Question
technicalcat
technicalcat
technicalcat, Engineer
Category: Cell Phones
Satisfied Customers: 1,957
1,957 Satisfied Customers
Experience: Technician at LocalTechShop

technicalcat is online now

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