Hello! Thank you for contacting JustAnswer.com; I am Russell H., an Expert here at JustAnswer.com, and I will do what I can to answer your question as well as it can be answered.
How old is the 'new' Tracfone,
How long ago did you buy it?
and, Was it New, or Used/As-Is?
If it was bought New
If it was bought within a week ago,
and if it has been left on the charger for at least 5 hours continuously, with the same result, then you have a Tracfone with a defective battery. But check that the battery is present in the battery compartment (if it can be opened easily), and that it is inserted properly with its metal terminals turned toward and contacting the metal pins in the phone.
After that, take it back to the vendor or store, in original packaging, and ask for a return/exchange or a refund on the Tracfone, owing to its having a defective battery in it.
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