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I cannot download MMS pictures or videos, HTC desire 610

Customer Question
I cannot download MMS pictures...
I cannot download MMS pictures or videos
JA: What's the make/model of your device? How old is it?
Customer: HTC desire 610 it's about two years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I think it has been about 6 months or so. I tried looking for solutions in the owners manual and various videos on You Tube
JA: Anything else you want the phone expert to know before I connect you?
Customer: NOt that I can think of
Submitted: 1 year ago.Category: Cell Phones
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Answered in 8 minutes by:
12/30/2016
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago
derrickonline
derrickonline, Information Technology Manager
Category: Cell Phones
Satisfied Customers: 979
Experience: 15 years of information technology experience, including mobile computing devices.
Verified

I'd be more than happy to assist you. Who is your cell phone provider? Did you purchase the device unlocked?

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Customer reply replied 1 year ago
My provider is Tracfone (safelink) Yes it was unlocked.
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

OK thank you, standby.

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Customer reply replied 1 year ago
ok
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

I'll need your cell phone number please.

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Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

OK follow the steps below. And once you've gotten to the end, let me know and I'll give the settings to type in.

  1. Press "Menu."
  2. Select "Settings."
  3. Select "Wireless and Networks", and then confirm that "Airplane mode" is unchecked.
  4. Select "Mobile Networks," and then confirm that "Data Enabled" is checked.
  5. To select an Access Point Name, please follow the next steps (Note: T-Mobile US APN cannot be edited or delete):
  6. Press "Menu."
  7. Select "New APN."
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Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Enter the following:

APN

RESELLER

AUTH_TYPE

None

MMSC

http://mmsc.mobile.att.net

MMS PROXY

proxy.mobile.att.net

MMS PORT

80

MMS_APN_TYPE

default,mms,supl

  1. Press "Menu."
  2. Select "Save."
  3. Make sure the green radio button is directly to the right of the APN Settings Name Data MMS.
  4. Reboot your phone.
  5. Your Internet and MMS are now configured!
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Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Let me know if you need additional assistance by replying, otherwise if this resolves your issue please be sure to rate my answer. Thank you. I'm still here by the way.

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Customer reply replied 1 year ago
I think I have it although my setting read a little different. I am on APN however Should I erase the items that are already in those blocks and enter the ones you gave me?
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Yes you should. Use the information I provided.

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Customer reply replied 1 year ago
ok I will try it
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Be sure to save the settings once you've typed them in by going to MENU, then SAVE and making sure the green radio button is directly to the right of the one APN setting. That's key otherwise it won't retain the settings. I suggest upon reboot you go back and verify your settings took. Once completed I'm happy to send you an MMS message if you like as a test.

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Customer reply replied 1 year ago
I entered the information but I don't have a menu and save button. Or any green button that I can see
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

The menu button is the 3-dot icon. Do you see that?

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Customer reply replied 1 year ago
no
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Usually in the top right of the program 3 vertical dots like this: <screenshot>

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Customer reply replied 1 year ago
I found it
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Perfect, then save...then reboot the phone, verify the settings again stuck. Then let me know and I will send you an MMS is if you like

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Customer reply replied 1 year ago
ok everything is still on there except where I entered the proxy it changed to a number
Customer reply replied 1 year ago
I'm sorry I was looking at the wrong thing. Everything is as I entered it.
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

It's very important that MMS proxy be set to proxy.mobile.att.net. What number do it change to?

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Customer reply replied 1 year ago
it's on there
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Just sent you a test picture message

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Customer reply replied 1 year ago
I haven't received anything other than our correspondence but it may take a little bit. Unless you want to send it again.
Customer reply replied 1 year ago
I got it so I will try to download it
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Great!

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Customer reply replied 1 year ago
It says its downloading but it hasn't completed yet
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Safelink if I'm not mistaken is some sort of Government subsidized phone, I suspect they're not getting high-speed 4G data from AT&T who is the data provider at the end of the day. Safelink has a contract with TracFone who uses AT&T for data and likely cell. They probably have you all on the slowest Internet possible. So I can assure you the MMS experience won't be good. But it will at least work albeit very slowly.

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Customer reply replied 1 year ago
Ok thank you for that information. I will continue to try and download. If it doesn't work Maybe I'll have to cancel my safelink account. I seems like that is when I started have those problems so you are probably correct. I'll have to make a decision here but for right now I have an appointment to keep and will have to end. Will the stings I entered hurt or interfere with anything?
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

No the setting will not interfere with anything. Listen, if you're looking for a cheap monthly cell phone bill with better service (i.e. highspeed Internet, etc). Check out Ting, RingPlus, and ProjectFi. I think you'll find they offer a much better class of service for cheap. Ringplus has a Mad Scientist plan for $16-$18/month and I think you get unlimited minutes and 1GB of high speed data. Just some things to check out.

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Customer reply replied 1 year ago
I'm not sure if those services will work where I am but I will check them out. Thank you very much for your time and effort. This was very helpful.
Cell Phone Technician: derrickonline, Information Technology Manager replied 1 year ago

Ting and RingPlus use Sprint. ProjectFi uses Spring & T-Mobile. FYI.

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derrickonline
derrickonline
derrickonline, Information Technology Manager
Category: Cell Phones
Satisfied Customers: 979
979 Satisfied Customers
Experience: 15 years of information technology experience, including mobile computing devices.

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