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Dustin
Dustin, Technician
Category: Cell Phones
Satisfied Customers: 13535
Experience:  5 years setting up CDMA and GSM networks, and repairing the devices that go along with those networks.
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I can't get to my gmail account, iPhone 6 plus, I had stand

Customer Question

I can't get to my gmail account
JA: What's the make/model of your device? How old is it?
Customer: iPhone 6 plus
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I had stand t and just change to cricket. I can login on my son's phone but I can't login on this phone. To my personal gmail
JA: Anything else you want the phone expert to know before I connect you?
Customer: I have two gmails one is a business and the other a personal
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Dustin replied 10 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 10 months ago.

On your iphone..

Are you trying to login to your email account using the iphones built in mail app?

Or, are you using the web browser and going to gmail.com and trying to login?

Customer: replied 10 months ago.
Both and it's not working
Expert:  Dustin replied 10 months ago.

Ok.. You may have to try and reset the password ***** that one specific gmail account.

  1. Go to the trouble signing in page.
  2. Select “I don’t know my password.”
  3. Enter your email address and follow the instructions on the screen.

Let me know if you are able to reset the password, and if so, try to sign in on your new phone with the new password.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 10 months ago.
Have done all of that
Expert:  Dustin replied 10 months ago.

Ok, so if you did the above.. Were you able to successfully reset the password?

Or, did you not provide enough info to allow it to reset the password?

Customer: replied 10 months ago.
I was unable to reset password. It said that google did recognize me. I have two accounts one was my business and the other is my personal account.
Customer: replied 10 months ago.
All I want is to be able to access my personal account. Thanks for your help I will contact google in the morning.
Expert:  Dustin replied 10 months ago.

You cannot contact google in the morning.

They have no live help department, and not even a department you can email for help.

I can help you, but I need to know if you have access to a windows pc, or a mac?

Customer: replied 10 months ago.
No all I have is my phone
Expert:  Dustin replied 10 months ago.

Your personal gmail account, please do not include the @gmail.com

But I need to know what the first part is, the part before the @ sign.

Customer: replied 10 months ago.
vfluitt, my phone number has changed
Expert:  Dustin replied 10 months ago.

What company did you pay for your old phone number, and how long ago did it change?

Customer: replied 10 months ago.
I got. Thanks
Expert:  Dustin replied 10 months ago.

Ok, so you were finally able to reset the password ***** the reset page?

Excellent.. Now, you just need to enter that password in the email app on your new phone, and update the password ***** the email app of the old phone, if you intend to keep using it too.

As far as the iphone, this will help you setup gmail, google contacts and the calendar if you use it

http://www.howtogeek.com/249750/how-to-add-your-gmail-contacts-and-google-calendar-to-your-iphone-or-ipad/

If you have any further questions, let me know!

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 10 months ago.
No. I had to go back and change my phone numbers
Expert:  Dustin replied 10 months ago.

Then you still had browser access to the gmail account on one of your phones.. Awesome..

You will still need to update your gmail password ***** your mail app, and add it to your new phone..

this will help you setup gmail, google contacts and the calendar if you use it

http://www.howtogeek.com/249750/how-to-add-your-gmail-contacts-and-google-calendar-to-your-iphone-or-ipad/

If you have any further questions, let me know!

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.