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Hi there and welcome
Are you referring to the screen lock or a network lock to use the phone with a different provider?
Please let me know
ok, enter in either 1234 or 0000 or the last four digits of your phone number
Does it accept this?
What is the exact message you get when it fails?
ok, but the code to enter, either 1234, 0000 or the last 4 digits of your phone number, this is what you enter when trying to reset the phone and it asks for it.
Is this when you entered it in before?
when you are attempting the reset?
ok, does the phone have a sim card in it?
ok, looks to be a custom password ***** or a memory issue with the phone.
If you contact Sprint, did you ask them for the reset password, not the normal one but the one to reset the phone?
ok, with Straighttalk the security code is set by them, by default it is 1234, 0000 or the last 4 digits of your phone number,
This is the reset pin, not the one to unlock the phone
Can you check it with them please.
but I need to know as this is two different things, did you ask them for the RESET PIN? not the pin to unlock the screen, as they do have the reset pin
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
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