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My phone keeps showing the logo will not turn on past that

Customer Question
My phone keeps showing the logo will not turn on past that
Submitted: 1 year ago.Category: Cell Phones
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Answered in 5 minutes by:
11/22/2016
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 10,113
Experience: Cell Phone Expert
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the model of your phone please?

You can reply to me here by typing in the box below please.

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Customer reply replied 1 year ago
Hi Randy! Hope you can help! It's an LG Ls740p
Customer reply replied 1 year ago
The phone was glitching yesterday and now just flashes the LG Logos
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

yes, that sounds like the firmware cashed. We can most likely get it working again with a factory restore.

Give me a moment and I will post the steps for you to follow.

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Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago
  1. Power off your phone by holding the power button down for 20 seconds
  2. Then press and hold Volume Down + Power button.
  3. When you see Recovery mode, then release both buttons.
  4. Select option "wipe data/factory reset" using Volume buttons to scroll options, and Power button to confirm operation.
  5. Now confirm operation "Yes -- delete all user data" with Power button.
  6. After that choose "reboot system now" from the menu.
  7. Done!
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Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

did that work?

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Customer reply replied 1 year ago
it is still erasing
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

okay, sounds good so far. Did you have a google account connected to the LG?

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Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

okay, great. You can sign in with that email and password, then anything that was set to back up will be restored.

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Customer reply replied 1 year ago
is this common with this phone, my husband had this problem 2 months ago, but never fixed it. This could be so extremely helpful
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

yes, actually it is fairly common especially if the phones aren't powered off regularly.

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Customer reply replied 1 year ago
mine has a hard time holding a charge, so it powered off regularly on its own lol should it be complete by now? It's going back to the logos
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

yes, it should be getting back to the initial set up screen.

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Customer reply replied 1 year ago
it shows the Virgin mobile logo then goes away for a few seconds and appears again
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

okay, try charging it for a few minutes, then if hasnt restored try the restore process again.

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Customer reply replied 1 year ago
ok tried it again
Customer reply replied 1 year ago
doesn't seem to be working :(
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

okay, if the restore doesn't work then that will indicate a failure with the hardware, usually the main board.

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Customer reply replied 1 year ago
still showing the virgin mobile logo
Customer reply replied 1 year ago
can we fix the main board?
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

no, unfortunately that would cost more than a replacement phone.

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Customer reply replied 1 year ago
nothing else to do then
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 1 year ago

no. unfortunately the restore is the only option. Sorry.

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Randy***** CellTech
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 10,113
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Experience: Cell Phone Expert

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