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Hi there and welcome
The Sim card is from Verizon correct?
ok, but if Verizon did not give you the SIM card, where is this SIM card coming from?
Without having the Sim card there is not a lot we can do apart from the last resort which is a total reset
This will wipe all data and return it to new, so it will rule out any software issues causing this.
To do this you go to settings, Backup and Reset, Factory Data Reset
Let this complete, set up the phone again and then put in the SIM card
If it still fails it is 100% a hardware fault with wither the SIM port or mainboard and they would need to replace the phone.
How is it no help?
you asked for the procedure which I gave, I do not understand now the issue. I do not need Google this, I have been doing this for many years.
how have you come to all these conclusions? I do not need to research I gave you the procedure to do to rule out if it is hardware all software.
With all due respect Stephen, what is actually the problem here your making a complaint about?
you found the answer? Even though you do not have the sim card there to actually use?
No problem Stephen, ill process the refund.