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Richard, Technician
Category: Cell Phones
Satisfied Customers: 36865
Experience:  Cell / Smart phone problem solver for over 15 years
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Wi-Fi connection will not work-it has been working for 2

Customer Question

Wi-Fi connection will not work-it has been working for 2 years
JA: What's the make/model of your device? How old is it?
Customer: I-phone 5s I don't have paper work handy!
JA: How long has this been going on? What troubleshooting have you tried?
Customer: After updateIO-10
JA: Anything else you want the phone expert to know before I connect you?
Customer: Yes, ringer on alarm only vibrates
Submitted: 9 months ago.
Category: Cell Phones
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the iPhone restart and tell me if the wifi is now working please.