How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 36865
Experience:  Cell / Smart phone problem solver for over 15 years
32989067
Type Your Cell Phones Question Here...
Richard is online now
A new question is answered every 9 seconds

Wi-Fi connection will not work-it has been working for 2

Customer Question

Wi-Fi connection will not work-it has been working for 2 years
JA: What's the make/model of your device? How old is it?
Customer: I-phone 5s I don't have paper work handy!
JA: How long has this been going on? What troubleshooting have you tried?
Customer: After updateIO-10
JA: Anything else you want the phone expert to know before I connect you?
Customer: Yes, ringer on alarm only vibrates
Submitted: 9 months ago.
Category: Cell Phones
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the iPhone restart and tell me if the wifi is now working please.