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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I just purchased a new phone but can't go to anything

Customer Question

I just purchased a new phone but can't go to anything because I don't remember my pass word and can't get on my old phone because it's broke and I have a different cell number since I made that account.
JA: How old is the phone?
Customer: 2yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: before my old phone broke I had tried to reset the password ***** when my phone broke I couldn't
JA: Anything else you want the phone expert to know before I connect you?
Customer: I need to also change the recovery number for the account
Submitted: 9 months ago.
Category: Cell Phones
Expert:  Samuel White replied 9 months ago.

I am Samuel and I can help. So you have a new phone and you put a new pin in the phone but forgot it?

Customer: replied 9 months ago.
Can't get into my Google account and don't remember my password ***** need to change the recovery number because I no longer have that number
Expert:  Samuel White replied 9 months ago.

When you enter the ID and then select forgot password. You have the ability to change the security question it is asking of you to answer. Choose a question you can answer.