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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1257
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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My apple phone is stuck in verifying updaste and I cant get

Customer Question

hi my apple phone is stuck in verifying updaste and I cant get it to do anything
JA: How old is the phone?
Customer: got it last october 2015 apple 6 plus s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this morning i couldnt make a call just said call failed. then it said i had an update so clicked on that and now it just keeps saying verifying udate with a little circle goining around tried turning phone off and on/ phone is all charged up
JA: Anything else you want the phone expert to know before I connect you?
Customer: no that should be it thank you
Submitted: 8 months ago.
Category: Cell Phones
Expert:  Ashik replied 8 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.

Expert:  Ashik replied 8 months ago.

Hi there, Just checking. How is it going ? Were you able to restart it ?