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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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It is stuck on the screen with the att logo, it is a year

Customer Question

it is stuck on the white screen with the att logo
JA: What's the make/model of your device? How old is it?
Customer: it is a year old a Samsung s 6
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just tonight and I don't know what trouble shooting in need to do
JA: Anything else you want the phone expert to know before I connect you?
Customer: well I don't have the money for a new one and I really need to get this one fixed
Submitted: 9 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Try these steps please.

    Press and hold the “Power” and “Volume Down” buttons for about 10 seconds until the device powers off.

    Then power back on normally. Let me know how it goes please.

    Expert:  Randy***** CellTech replied 9 months ago.

    did that work for you?