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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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There is something scrolling across the front of my phone. I

Customer Question

There is something scrolling across the front of my phone. I took it in to the local att&t store yesterday, and they said they had never seen that before. they tried to hook it up to their computer for analysis, and it "froze" their screen?
JA: How old is the phone?
Customer: It is a Samsung Galaxy S4
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started Friday. I have tried taking out the battery, turning it off and back on.
JA: Anything else you want the phone expert to know before I connect you?
Customer: No.
Submitted: 11 months ago.
Category: Cell Phones
Expert:  Samuel White replied 11 months ago.

I am Samuel and I can help. Can you describe what you see scrolling across the screen please?