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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1257
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Trying to get a connection on my replacement phone since

Customer Question

Trying to get a connection on my replacement phone since last week. I already have paid for one years service Help!
JA: Sorry about that. I must have missed it. Could you tell me again?
Customer: Tryng to get service since last week. Already paid for one year. Help
JA: How old is the phone?
Customer: It is a new phone replacement and they sent me a new sim card.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just wish someone would get me through the set up.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Cell Phones
Expert:  Samuel White replied 8 months ago.

I am Samuel and I can help. Is it the same kind of device?

Customer: replied 8 months ago.
It is a new replacement phone
Expert:  Samuel White replied 8 months ago.

Yes I understand it is a replacement. If it is the same device you remove the sim from the old and put it into the new.

Expert:  Samuel White replied 8 months ago.

Were you able to switch them ok?