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My phone say I have no sim and i do when I try to get to my

Customer Question
photo and it won't let...
My phone say I have no sim and i do when I try to get to my photo and it won't let me take pictures
JA: How old is the phone?
Customer: It is a HUAwEI model H866C I brought it about three years ago it works good and this just happen today
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started today I took off messages and cleaned caller log but I can't get into pictures I've took sim out and put back no luck
JA: Anything else you want the phone expert to know before I connect you?
Customer: No
Submitted: 1 year ago.Category: Cell Phones
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Answered in 3 minutes by:
10/31/2016
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 307
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I will help you. The sim does not hold pictures that is the sd or memory card that does that.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

The card you put in is it black?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Ok that is the memory card. Is there another card in the device?

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Customer reply replied 1 year ago
No
Customer reply replied 1 year ago
When I pull up screen it says SD card blank or has unsupported filesystem
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Under the back cover there should be a spot for a secondary card... the sim card. Can you see if one is there?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

OK I see. It sounds like the sim is corrupted. Do you have a computer to put the memory card into to see if the pictures are there?

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Customer reply replied 1 year ago
No I don't see any place for second card
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Let me found out where it is. One moment please

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Customer reply replied 1 year ago
No I don't I never had this show up when I check format SD card it says if I want to format all data will be lost
Customer reply replied 1 year ago
Are you still with me
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

When you get this error it is letting you know a folder or file is generating on error which will not allow the sd card to be read correctly. Formatting fixes this but in order to do it ...yes I am here

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Customer reply replied 1 year ago
In order to do it what
Customer reply replied 1 year ago
Will I lose my pictures
Customer reply replied 1 year ago
When I go to text to try and enlarge pic I sent I cant
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

in order to do it it must delete all the files. You can try plugging into a pc to try a recover the pictures or at times the machines at walmart etc work to recover the pictures before you reformat. You have to give me a bit of time to reply please as there is a small delay in me getting your message.

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Customer reply replied 1 year ago
Ok I can't get to Walmart. Tonight and don't have a pc
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I do not want you to think this is my opinion. This is from the manufacture of the sd cards:

you can not format with out erasing the pics. if the computer is telling you you need to format it means the file allocation table is corrupt or missing. the only way to gain access to the card will be to format it. if format completes successfully then you can likely recover the pictures using a data recovery program like rescue pro or pc inspector. there are literally tons of data recovery apps available so just find one you like and give it a try. if format does not complete then the card is dead. if you need the data off of a dead card you will need to send it to a company that provides data recovery services.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

It is not a great answer but it is how the cards work unfortunately. I have lost pictures due to this in the past. It is not a good issue.

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Customer reply replied 1 year ago
I should format it is what you are saying
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Honestly if it were me I would try and wait until I can try getting it into a PC as they can read a card at times even if a phone gives you an error. After that you are left hoping the format repairs the card for future use which is not a guarantee. Also reformatting will erase the data on the card.

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Customer reply replied 1 year ago
Can I put in a new SD card
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Yes you can. Are you trying to move pictures from the phone to the card?

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Customer reply replied 1 year ago
Trying to keep what I have taken
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

What you have taken is saved to the phone? or to the card?

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Customer reply replied 1 year ago
I don't know I just take them
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I only ask because if they are on they card putting in a new card won't help. Also just a heads up to protect the card in the future these are the safe removal instructions for an sd card:

Scroll down the Storage screen and near the bottom you'll find what we're looking for. Tap the Unmount SD Card button. And then tap OK to confirm in the pop-up that appears. The SD card will un-mount and a notification will appear saying “SD card safe to remove.

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Customer reply replied 1 year ago
I put in new card and I want to know if I take the card to Walmart can I get the pictures
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

You have to move the picture to the card.

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Customer reply replied 1 year ago
They must be on card for they aren't in folders or phone but camera works now so is it possible to get on computer or on disc at walmarts
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Oh yes if they are on the card it works quite easy at Walmart!

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Customer reply replied 1 year ago
Can I just take SD card there and not have it in phone
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I would bring the phone with you but yes the card goes directly into the computer at walmart.

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Customer reply replied 1 year ago
But if it don't work in phone how can they get to them
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I thought you said you have a new one and it is working?

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Customer reply replied 1 year ago
I put the new SD in phone and took old out can I get the pic off the old one
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

If the pictures are on the old card and that card is corrupt than unfortunately no

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Customer reply replied 1 year ago
Why can't I get to my old files since some pic were there
Customer reply replied 1 year ago
Can I get them if I go on computer
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Based on what information you have given my the files on the card are not able to be read due to them being corrupt. If you are seeing files they are probably saved on the device themselves. Pulling them into the computer may help but is not very simple.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I am going to be signing off for a while can I help you more at another time please?

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Customer reply replied 1 year ago
It fine thanks for your help
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

I would be glad to help you more at an other time. Was my service at least ok for you?

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Customer reply replied 1 year ago
thank now how do I cancel this site since I don't want to be charged each month
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Great I am glad and best wishes on your pictures! Please take a second to rate your service for the Stars and the page. I am a contractor expert so I actually don't handle your billing but from your account page you should be able to reach out to customer service to handle any cancellation request. Thanks for your time please don't forget to rate!

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 year ago

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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Samuel White
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 307
307 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

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