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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I turned it on and it is stuck on the first screen. I can

Customer Question

I turned it on and it is stuck on the first screen. I can not turn it on or off. Tried removing the battery and memory cards and no help
JA: What's the make/model of your device? How old is it?
Customer: Its an LG4 Model LG-US986B
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started today. Tried operating in the safe mode and nothing happened.
JA: Anything else you want the phone expert to know before I connect you?
Customer: NO
Submitted: 11 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This sounds like the firmware has failed/corrupted and the LG will need to be restored.

  1. Press and hold the Power and Volume down buttons on the back of the device.
  2. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  3. When "Factory data reset" appears, use the Volume down button to highlight Yes.
  4. Press the Power button to confirm.
  5. When prompted to "Erase all user data and restore default settings," use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

Let me know if this works please...

You can reply to me here by typing in the box below please.

Expert:  Randy***** CellTech replied 11 months ago.

Did that work for you?