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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I let it run out of time. now I want to add minutes from a

Customer Question

I let it run out of time. now I want to add minutes from a prepaid car.d However the phone is completely dead
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I don't know which arrow
JA: What's the make/model of your device? How old is it?
Customer: Toshiba 4-5 yrs it's just me I am sure
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just me 1st time
JA: Anything else you want the phone expert to know before I connect you?
Customer: just how to get time on an expired account
Submitted: 9 months ago.
Category: Cell Phones
Customer: replied 9 months ago.
I just realized --I am charging the phone. it is charging now. could we do this another time sorry
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide

the right answer to your question.

Charging up the phone fully is recommended in the circumstances.

By all means, lets see if that helps with the problem.

Let me know how it goes, later. Thanks.