How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric Your Own Question
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
Type Your Cell Phones Question Here...
Eric is online now
A new question is answered every 9 seconds

Y Phone off and they received it on Oct 17 its a phone my

Customer Question

y Phone off and they received it on Oct 17 its a phone my Grand Daughter had but stopped paying her bill ti ne si I stopped her service and when I got the phone back the screen was broken, it a samsung 6 but mine is only a 4, so I wanted to upgrade my self, I wanted you guys to see it to see if I could get it fixed, I have insurance on it but they won't talk to me. I mailed it to Carol Strean, Il and thery received it Oct 17, I haven't heard from them at all. what can I do? I am still making the payments on the phone. but I want to use it. He Number was(###) ###-#### my number is(###) ###-#### could you Please see if you can help me, Sincerely ***** ***** Alleman my code is 2089
JA: How old is the phone?
Customer: it was about 6 months ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: its been going on now for 3 months
JA: Anything else you want the phone expert to know before I connect you?
Customer: I just want to up grade my phone to that 6, I still have to pay for it so I want to use it.
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Michael replied 10 months ago.

Hi, good afternoon. I will send you a request for a call to me the technician. If you accept that I can call you now or anytime it is convenient for you.

Thank you


Tech Michael

Related Cell Phones Questions