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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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It's not my cell phone. I think I need a new modem. I've had

Customer Question

It's not my cell phone. I think I need a new modem. I've had mine for a number of years and am being sent messages that sites cannot be accessed, etc. Can I get a new one. This concerns my laptop computer.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: It's ACTionTEC and the number is ***** the laptop is an HPency.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This started yessterday and I've rebooted four times today.
JA: Anything else you want the phone expert to know before I connect you?
Customer: Is this a compter person?
JA: I'm the Cell Phone Technician's Assistant. I work with them to help customers like you.
Customer: Okay. Whatever you need to do.
Submitted: 11 months ago.
Category: Cell Phones
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me who your internet provider is please?

Thank you