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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1260
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Samsung Galaxy express 3, phone overcharged and power won't

Customer Question

Samsung Galaxy express 3
JA: What's the make/model of your device? How old is it?
Customer: phone overcharged and power won't turn on and I can't see information on my screen.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has happened Yesterday night before 10 Pm while I was at work and a coworker mistakenly did it. I have not tried anything but attempt to charge it and turn it on myself.
JA: Anything else you want the phone expert to know before I connect you?
Customer: that's really it.
Submitted: 12 months ago.
Category: Cell Phones
Expert:  Samuel White replied 12 months ago.

I am Samuel and I will help you.

Expert:  Samuel White replied 12 months ago.

Can you remove the battery for a few minutes please?

Customer: replied 12 months ago.
removed the battery
Expert:  Samuel White replied 12 months ago.

Leave it out for a few minutes and then replace and boot up the device

Customer: replied 12 months ago.
Customer: replied 12 months ago.
My phone isn't work is there another way to talk online
Customer: replied 12 months ago.
I don't want to switch to live phone call